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T R O U B L E S H O O T I N G
For Non-Network PC users:
1. Right-click on your desktop.
2. Select NEW and FOLDER.
3. Open the folder, right-click and paste files.
4. Transfer files to the new computer.
5. Navigate to the TimeTrax directory and paste the files.
Examples of transfer methods are: email attachment (Pyramid does
not recommend this method due to the size of the files), Zip Disk,
or burn the files onto a CD or DVD.
.
Software Cannot Locate the Time Recorder –
Serial/USB Version ONLY:
QuickBooks users, see page 20-36 for additional information.
Following is an example of one of the messages you may see in
TimeTrax Bio:
STEP 1: Verify that the hardware is
set up correctly.
• Pyramid TimeTrax units require
a COM Port for connection.
• You must first attach the DB9
(included in shipment) to your PC.
• Check to see if the wider side with holes will
connect into an available port on the PC.
• If it does, screw it in securely.
• Connect the 50’ flat cable (included in the shipment) to DB9 and connect
the other end of the white Cat5 cable to the port in the back of the time
clock.
Note: The 50’ flat cable should never connect directly to the computer.
It should always connect to the DB9 and the DB9 should connect to the
computer.
If the DB9 does not fit into a port on the computer, you will need a USB to
RS232 adapter to connect the DB9 to your computer.
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